This week, I have decided not to answer the telephone anymore. I realized that there are some people at my work whose knee-jerk reaction is to call me for help BEFORE they really think for themselves. "I know it's crazy, but it's true."

But, I found out that if I ignore their phone calls, it's like a MAGICAL thing happens. About 10 minutes later, I will get an e-mail. A well-written, thoughtful e-mail that clearly explains what they wanted, without me having to...